FIDELITY Bank Plc has again demonstrated its desire to continuously improve on customer service with the introduction of a personalized self-service feedback system on its flagship Instant Banking Product *770#. This pioneering initiative, which is the first of its kind in the Nigerian banking industry, will take customer service a notch higher.
When a customer completes selected transactions using Instant Banking (*770#), the feedback system prompts the customer to rate the quality of their experience using the product. Customers who participate in this optional feedback rating also automatically qualify for exciting monthly rewards.
According to Managing Director/Chief Executive, Fidelity Bank, Mr. Nnamdi Okonkwo: “This initiative gives the bank real-time insights on the product’s performance and ensures that our Instant Banking Product (*770#) is continuously improved to give our customers the best possible experience. This reinforces our drive to use digitization and analytics to get deeper insights about our customers and ultimately improve the customer experience across our channels. We will be extending this innovative feedback rating system to our other transaction channels very soon”.
The post Fidelity Bank pioneers self-service feedback system for *770# appeared first on Vanguard News.
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